Frequently Asked Questions How are you able to sell at such low prices?
Do you have a return policy?
Why and when are restocking fees applied?
Are all your products authentic?
Do your products come with a warranty?
Why don't you publish a phone number?
Do you offer any additional discounts?
Do you ship worldwide?
Do you charge sales tax?
Q: How are you able to sell at such low prices?
A: Simply put, we purchase in volume and operate with lower overhead than most retailers. This gives us the ability to offer our customers the best prices on the top brand-name products. In fact, we guarantee it! If you feel you've found a better value on an identical item elsewhere, simply let us know and we'll match it!
Q: Do you have a return policy?
A: Yes, we offer a 14-Day return policy in the event you are not completely satisfied with the item(s) you purchase. Returns are processed by completing our simple Return Merchandise Authorization (RMA) Request within your online account. For more details regarding our return policy, please click here.
Q: Why and when are restocking fees applied?
A: Exchanges do not incur any restocking fees if completed within our 14-Day return policy. Returns for refund will incur a modest 15% restocking fee to cover processing costs and furthermore to encourage customers to purchase products they intend to keep. For more details regarding our return policy, please click here.
Q: Are all your products authentic?
A: Yes, all products we sell are 100% authentic to their respective brand names and ship to you with their original retail packaging and all applicable extras (case, cleaning cloth, care manual, etc). Applicable extras vary per model and/or manufacturer.
Q: Do your products come with a warranty?
A: Absolutely! All products sold include a full manufacturer's warranty and are subject to each manufacturer's warranty terms and conditions. Specifics regarding each product/brand warranty can be found on the item's product page of our website.
Q: Why don't you publish a phone number?
A: In an effort to reduce overhead and keep our prices low, we've elected to handle all customer inquiries via email rather than employ a call center staff. With our email inquiry system, you'll typically get a response within minutes during normal business hours. However, if you need assistance via an alternative method, please submit a request through our contact us page and we'll attempt to contact you as soon as possible.
Q: Do you offer any additional discounts?
A: We work diligently to make sure our pricing is always competitive through continuous competitive pricing analysis, both on and offline. However, if you feel our pricing is not competitive on a particular product please let us know and we'll promptly look into it.
Q: Do you ship worldwide?
A: No, we currently only offer shipping within the United States and its territories. We also ship to U.S. military (APO/AFO) addresses.
Q: Do you charge sales tax?
A: We currently only charge sales tax for orders shipped within South Carolina. All other locations will not be charged sales tax.
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